Our association takes after strict rules concerning delivering products to our customers. You presumably have seen that online shopping sites incur high delivery charges and that too on low-regard items. Conveyance accuses make a change of with every item. In such cases, charging an apparent conveyance charge can help in paying logistics costs. In different cases, shipping charges are deferred if the customer shops for a minimum predetermined value.
Refurbay Shipping Policy:
We strive to deliver products purchased from Refurbay in excellent condition and in the quickest time conceivable. Shipping charges are waived if the customer shops for a minimum predefined value, and we will deliver the order to your doorstep free of cost. We deliver the products only within India.
What is the estimated delivery time?
You can expect delivery of your order within 1 to 7 business days. Business days are characterized as all working days from Monday to Saturday, excluding national and state holidays.
Are there any undisclosed charges?
There are NO hidden charges when you make a buy on Refurbay. Listed prices are last and comprehensive. The price you see on the product page is precisely what you would pay.
In the event that I have to return any item, what might I do then?
Returns are simple. Reach us to initiate a return. You will get a call clarifying the procedure, once you have initiated a return. Returns are Only Accepted if the Product is Defective, Damaged or Mis-shipped. Currently, we pick up products only from selected Pin codes. If your area pin code is serviceable, you will be able to choose the pickup option when you make a return request on the website.
Refurbay give 10 days return window for all our products. For first 10 days if the item gets defect then we will arrange a pickup from you if we have return pickup service in your area otherwise you need to send back to our address through courier. After 10 days, you may claim the warranty of the product through manufacturer. Refurbay provides Onsite/Door Step Warranty and initiated doorstep pickup and delivery of the product.
We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line..
Refurbay Standard Return Policies are only applicable to the products purchased by you directly from Refurbay website. All products can be requested for Return Merchandise Authorization within return window period. Customer need to send an email to help@refurbay.com for returns mention the order number in subject and the brief about the issue in the item purchased in the body of the email.
In order to help you to get your return/refund smoothly, please read below policies carefully in advance. Please kindly note that an return authorization is required for each return. Our RMA department will not process your return without confirmation over email. Request for return or complaint must be filed within 10 days based on the original delivery date of your package. Any quality issues should be proved with photograph documents and problem description.
Return must be completed, unused, and with original tags and packaging. Once we approve your return request, we will guide you through email on how to return the order.
After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. For a refund RMA, the refund funds will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank’s policy.
Refurbay reserves the rights to deny credit if items returned in unacceptable condition. For special attention: Please send returns by postal service which is preferred.
Non-Defective product(s)
Should you change your mind after purchase, please contact our customer service department immediately (Must within 2 hours after your payment ). We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization). Should you open the package, but do not want to accept the received product(s), having a return authorization request is necessary. The 10% restocking fee and the shipping & handling fee will be charged. We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned..
Defective product(s)
All our products comes with warranty. Defective products may be replaced if returned within the warranty period. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting return authorization. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process. Defective products must be returned within 15 days since the request of return. Otherwise, no replacement or refund will be made. If the warranty expires or products are misused, it will be declared void.
